UEDCL Marks First 57 Days with Bold Vision and Action for Power Distribution Transformation

In just 57 days since assuming full operational control of the electricity distribution function on April 1, 2025, the Uganda Electricity Distribution Company Limited (UEDCL) has set an assertive tone for its long-term vision of delivering reliable and equitable electricity access across Uganda.

Backed by a new distribution license awarded by the Electricity Regulatory Authority (ERA) on December 31, 2024, UEDCL has launched ambitious plans to expand, modernize, and secure Uganda’s power distribution infrastructure.

225,000 New Connections in the Pipeline

Over the next eight months, UEDCL is targeting at least 225,000 new customer connections, focusing particularly on three-phase and no-pole household installations. The initiative, which began in the second week of April 2025, has already been rolled out nationwide through the company’s 100 service centers.

Mr. Paul Mwesigwa, UEDCL Managing Director, highlighted the improved customer application process through the fully functional online application system that has eliminated the need for middlemen.

"Our connection teams are on the ground, and all the meters required for these connections are available," Mwesigwa confirmed.

Human Capital and Skills Enhancement

Following a mass recruitment drive, UEDCL has achieved 96% onboarding of its staff under a shareholder-approved structure. The remaining 4% of the skillset is being sourced externally to complement internal capabilities. Staff are currently undergoing upskilling at the fully operationalized Njeru Training Center, which is also hosting modules on change management and cultural integration.

Revamping Infrastructure and Reliability

UEDCL has moved swiftly to address legacy issues inherited from the previous operator. As of May 2025, all 116 faulty transformers across various regions—ranging from 25kVA to 1MVA in capacity—have been replaced. This proactive intervention has significantly improved reliability and minimized power outages in affected areas.

To further strengthen the distribution network, UEDCL and Uganda Electricity Transmission Company Limited (UETCL) commenced scheduled maintenance and upgrade shutdowns at critical substations in Mutundwe, Namanve, Kawanda, Nkenda, and Mbarara North starting in early May. "Though our consumers have experienced some inconvenience, this is necessary for long-term sustainability," noted Mr. Jonan Kiiza, Head of Corporate and Stakeholder Affairs.

Capital Investment for Strategic Projects

ERA approved a capital expenditure budget of $74 million (approximately UGX 274 billion) for UEDCL’s first year. This funding is earmarked for refurbishing power lines, establishing and upgrading substations, and deploying over 518 transformers in high-demand areas by the end of 2025.

These strategic upgrades are aimed at building a robust and scalable electricity distribution network that can meet Uganda’s rapidly growing power needs, including industrial and residential demand.

Digital Innovation and Customer Engagement

UEDCL is actively pushing forward with its digital transformation agenda. The utility maintains 24/7 customer service through its contact center and an extensive presence on digital platforms such as X (formerly Twitter), LinkedIn, YouTube, WhatsApp, TikTok, and Instagram.

Customers can now pay electricity bills through telecom networks, banking apps, and other digital payment platforms—anytime and from anywhere. This digital footprint is intended to increase accessibility, transparency, and customer satisfaction.

Tackling Vandalism and Illegal Connections

Despite the positive momentum, UEDCL faces growing threats from vandalism and illegal connections. In just one month, nine cases were recorded in Nakasongola and Luwero alone, with others reported in Mityana and Mukono. These criminal activities not only drive up operational costs but also endanger communities and prolong outages.

To combat this, UEDCL has partnered with law enforcement and is appealing to the public to report incidents via toll-free lines: 0800203088, 0800285285, and 0800385385. Reporting can also be done through local authorities, police, the army, or members of the press.

Mr. Mwesigwa emphasized the role of community engagement in addressing this challenge. "We are increasing outreach through the media and will conduct community barazas in Wabigalo, Kakoge, Katugo, and Nakasongola next week," he revealed.

The first 57 days have set the foundation for what UEDCL envisions as a sustainable, efficient, and people-centered electricity distribution service. From major infrastructure interventions to customer-centric digital services and community engagement, the company is on a trajectory of transformation.

As Mr. Kiiza aptly put it, “The journey has just begun. We ask for continued public patience and support as we invest in and stabilize Uganda’s electricity distribution system.”

For more information, stakeholders can reach out to: Mr. Jonan Kiiza Head, Corporate and Stakeholder Affairs ? Email: Jonan.Kiiza@uedcl.co.ug